A patient, non-shaming support path for older adults and caregivers dealing with tech support scams, romance scams, payment pressure, account confusion, or shared-device risk.
Outcomes
Stabilize accounts, devices, payments, and evidence after suspected scam contact.
Set up safer defaults for email, phones, banking alerts, and remote-support boundaries.
Create a family escalation plan that preserves dignity and reduces panic.
Document official reporting and financial-provider follow-up steps.
How The Work Runs
1
Stabilize
Stop current contact, secure high-impact accounts, review payment risk, and preserve evidence without blaming the person targeted.
2
Coordinate
Clarify caregiver roles, bank contact, platform reports, IC3 or FTC reporting, and follow-up dates.
3
Prevent
Set safer phone, email, browser, remote-support, payment, and recovery defaults for the household.
